People’s Insurance PLC recently conducted a Customer Service Excellence and Telephone Etiquette Training Program at its Head Office, reaffirming its commitment to delivering exceptional customer experiences. The session was facilitated by Customer Service Specialist, Transformational Coach, and Soft Skills Development Trainer Tuan Rajap, who shared valuable insights on professional communication, service standards, and customer engagement.
The program focused on enhancing employee interpersonal and telephone communication skills, enabling them to respond to customer inquiries with confidence, professionalism, and empathy. Participants gained practical knowledge on handling customer interactions effectively, maintaining positive relationships, and creating memorable service experiences that reflect the organization’s values.
By investing in employee development, People’s Insurance PLC continues to strengthen its service culture and ensure that customers receive the highest level of support and care. This initiative demonstrates the company’s dedication to continuous improvement, professional excellence, and building lasting trust with customers across Sri Lanka.
