At Peoples Insurance, we believe that the true measure of a General Insurance company’s success lies not just in its growth but in its ability to honor claims promptly and efficiently. In Q2 2025, Peoples Insurance demonstrated its commitment to policyholders by paying claims totaling Rs 1,373 Million, reflecting our ongoing dedication to customer satisfaction and financial security
Significant Growth in Insurance Performance
Our performance in the second quarter of 2025 shows a 53% quarter-to-quarter growth in GWP (Gross Written Premiums). This growth reflects not only the trust that customers place in us but also our strong presence within the General Insurance industry. Peoples Insurance achieved a 33% growth in GWP, reaching Rs 3.8 Billion, which is the 2nd highest growth rate in the industry. This growth has enabled us to continue expanding our financial capacity and provide robust coverage to all our policyholders. With total assets increasing from Rs 12.7 Bn to Rs 13.4 Bn, we maintain a stable and secure financial foundation, ensuring that we can meet our obligations efficiently and consistently.
Claims Paid: A Testament to Customer Trust
In 2024, Peoples Insurance successfully paid claims totaling Rs 3,130 Mn, highlighting our commitment to policyholders. The second quarter of 2025 alone accounted for Rs 1,373 Mn in claims and benefits, proving that our claims process is fast, reliable, and customer-centric. The payment of claims is not just a financial transaction; it is an essential service that reinforces the trust between the insurer and the customer. When policyholders receive timely support during challenging times, it strengthens confidence in our policies and encourages customers to continue to be with Peoples Insurance for their insurance services.
The Importance of Claims in Choosing a General Insurance Provider
One of the key factors that customers consider before purchasing insurance policies is the claims experience. Policyholders want reassurance that in the event of an accident, loss, or unexpected situation, the insurer will honor their commitments without delays.
By providing transparent, hassle-free claims processing, Peoples Insurance demonstrates its reliability and integrity, which are critical factors when choosing an best insurer. Our focus on prompt claims settlement ensures that clients can recover losses in a timely manner and get insurance support when they need it most.
How Peoples Insurance Ensures a Smooth Claims Process
To guarantee customer satisfaction, Peoples Insurance has implemented several measures:
- Efficient Claims Management System
Our advanced claims management system ensures that claims are processed accurately and quickly, reducing waiting times and minimizing paperwork for policyholders - Dedicated Claims Support Team
Our trained professionals guide customers through the entire claims process, from submission to settlement, ensuring clarity and convenience. - Proactive Communication
We keep customers informed at every step, providing updates on claim status and expected timelines, which improves transparency and builds trust. - Fair and Transparent Evaluation
Claims are assessed fairly, and policyholders are assured of receiving benefits in accordance with their policy coverage, fostering confidence in our insurance services.
Building Customer Confidence Through Claims Payment
By paying claims promptly, Peoples Insurance is not only fulfilling contractual obligations but also building long-term relationships with stakeholders. Each claim settlement reinforces the value of insurance as a safety net against financial loss. Customers who have positive claims experiences are more likely to:
- Renew their policies with us
- Recommend Peoples Insurance to family and friends
- Trust us with multiple insurance products
Peoples Insurance: A Leader in the Industry
With Rs 1,373 Mn paid in Q2 and Rs 3,130 Mn paid in 2024, Peoples Insurance stands as a reliable and trusted insurer in Sri Lanka. Our ability to deliver on promises during critical times distinguishes us from competitors.Moreover, with a profit before tax (PBT) of Rs 321.6 Mn, our financial strength ensures that policyholders’ interests are always safeguarded. The combination of growth, stability, and efficient claims processing makes Peoples Insurance a preferred choice for individuals and businesses alike.
Conclusion
For customers looking to purchase an insurance policy, the claims history and settlement record of a company is a decisive factor. Peoples Insurance continues to excel in both areas, providing high-quality service, rapid claims settlement, and financial reliability.
By paying over Rs 1,373 Mn in claims in Q2 2025 and maintaining a record of strong performance in 2024, Peoples Insurance demonstrates that we are not just selling General Insurance policies, we are safeguarding what matters most to our customers.
Whether it’s for home insurance, motor insurance, or health coverage, policyholders can be assured that Peoples Insurance will always be ready in their time of need, providing support, reassurance, and financial security.
Choose Peoples Insurance today because claims paid promptly means peace of mind tomorrow with one of the best insurance companies in Sri Lanka.
