The insurance industry in Sri Lanka plays a crucial role in providing protection and peace of mind to individuals, families, and businesses. As the country continues to evolve and grow, the demand for reliable, affordable, and innovative insurance solutions has never been greater. Among the many providers in the local market, one brand truly distinguishes itself, and that is none other than People’s Insurance PLC.
Renowned for its unwavering commitment to customer service, innovation, and operational excellence, People’s Insurance PLC has firmly positioned itself as one of the best general insurance providers in Sri Lanka.
A Legacy of Trust and Financial Strength
When selecting an insurance company, it’s essential to choose one that can provide peace of mind, knowing its financial stability enables it to handle claims. People’s Insurance is a Public Limited Company and supported by two of the largest financial entities in the country, People’s Leasing and Finance PLC and People’s Bank.
The company is a leading general insurance company in Sri Lanka with more than Rs. 6.2 billion annual premium income with an asset base of over Rs. 12.7 billion. The credit rating of A by Fitch assures customers, the company’s stability and reliability.This solid backing provides significant financial strength and credibility, which are crucial factors when choosing an insurer.
Built on a strong foundation of trust, transparency, and accountability, People’s Insurance has earned the loyalty of thousands of customers across the country.
Wide Range of Insurance Services
People’s Insurance offers an extensive range of general insurance products tailored to suit every customer’s lifestyle and business needs. Diverse product portfolio of People’s Insurance includes:
- Motor Insurance – Comprehensive coverage with 24/7 Call & Go claims service
- Fire & Property Insurance – Protection for homes, offices, and commercial properties via wide range of policies indluding tailor made package solutions for shops, homes, condominium apartments, solar panels, etc.
- Engineering Insurance – Covers construction projects, plants and machineries
- Travel Insurance – Coverage for leisure, educational, employment and business travel abroad.
- Miscellaneous Insurance – Wide range of Miscellaneous Insurance Products such as Money, Fidelity Guarantee, Personal Accident, Plate Glass, etc.
- Liability Insurance – Coverage for a variety of legal risks, such as Public Liability, Directors & Officers Liability, Cyber Liability, Product Liability, Professional Indemnity, Workmen’s Compensation, etc.
- Marine and Aviation Insurance – Covers cargo imports and exports, and vessel and aircraft hulls as well
Excellent Customer Service and Satisfaction
People’s Insurance is widely recognized for its customer-first approach. Whether you are purchasing a policy, renewing a coverage, or making a claim, the entire process is designed to be smooth, fast, and reliable. The company operates with a strong commitment to customer satisfaction, ensuring that all inquiries and concerns are handled with expert attention and genuine care.
With a wide branch network and a well-trained customer service team, People’s Insurance offers personalized support at every touchpoint. This unwavering focus on service has been a key factor in the company’s rise as a top-tier general insurance provider in Sri Lanka.
Award-Winning Excellence
People’s Insurance has been widely recognized for its outstanding performance, consistent growth, and commitment to innovation. Among its many accolades:
- Best General Insurer of the Year Award, at the Global Economics Awards 2024 and 2025 consecutively.
- Non-Life Insurance Brand of the Year – Sri Lanka 2024 Award, at the Global Banking and Finance Awards 2024.
- Best Auto Insurance Process (Call & Go) Sri Lanka 2024 Award, which highlights the company’s innovation in customer service through its unique Call & Go process.
These accolades recognize People’s Insurance as a leader in the Sri Lankan insurance market, showcasing the company’s commitment to provide innovative products and high-quality service.
These prestigious awards reflect not only the company’s success, but also its ability to set new benchmarks in the Sri Lankan insurance industry.
Quick and Hassle free Claims Settlement
One of the most critical aspects of any insurance provider is its responsiveness during claims settlement. People’s Insurance is widely praised for its fast and fair claim settlement process, which provides peace of mind when policyholders need support the most.
The company’s dedicated claims department is renowned for its efficiency and responsiveness, ensuring that claims are processed promptly with minimal inconvenience to customers. By delivering timely assistance and maintaining transparent communication throughout the process, People’s Insurance has earned the trust and confidence of policyholders across Sri Lanka.
Unique Features That Put You First
People’s Insurance PLC continues to strengthen its unique “CALL & GO” facility, enhancing convenience for all its Motor Insurance Policyholders. This facility has long been a trusted solution for those in need of immediate assistance following a roadside accident.
What makes CALL & GO truly unique is that it is available to each and every motor insurance customer of People’s Insurance. Regardless of the policy type or vehicle category, all customers can access this facility, reinforcing People’s Insurance’s commitment to inclusivity and customer care. The Motor Insurance Product of People’s Insurance continues to be customer-focused, ensuring a smoother and hassle-free experience for policyholders, as the demand for the Call & Go facility continues to increase.
Corporate Social Responsibility (CSR)
Beyond business, People’s Insurance is deeply committed to giving back to society.
Whether through community development and support, health and well-being, youth empowerment and education or promoting ethical business and transparency, People’s Insurance embraces its responsibility in empowering a more resilient nation.
Expanding Reach and Accessibility
People’s Insurance has a presence in every corner of Sri Lanka, either directly or through People’s Leasing & Finance PLC and People’s Bank branches. This growing network ensures that quality insurance coverage is accessible even in rural areas.
Conclusion
When evaluating the best insurance companies in Sri Lanka, People’s Insurance PLC clearly stands out as one of the best insurance providers. Company has earned this position through a powerful combination of trust, service excellence, innovation, and a genuine commitment to customer service.
From award-winning performance and nationwide accessibility to digital transformation and meaningful community engagement, People’s Insurance is redefining what it means to be an insurance provider in Sri Lanka.
